Give us your feedback on bill designs

To serve you better, ComEd would like your feedback on three possible residential bill designs to help determine what the final redesigned bill will look like. Customers can share feedback directly with ComEd through ourwebsite.

Customers have told us they would like to receive a clearer, simpler bill, with the bill summary and amount due being the most important elements, followed by usage information and meter details. In addition, customers indicated they want to better understand supply charges versus delivery charges.

To generate new and innovative bill designs, ComEd partnered with crowdSPRING, an online marketplace for creative services, in a global competition with a community of designers. The designers had to incorporate customer feedback that we solicited through our Facebook page and crowdsourcing. More than 280 designs were submitted, and the top three were selected based on the features customers said they want most in their electric bills.

Now, the top three designs are available for comment.  In addition to collecting feedback on these designs, ComEd will also gather customer suggestions through an online focus group. Then we will refine the mock-ups and produce the newly redesigned residential statement, which customers will begin to receive in 2014.

To view and comment on the top three designs, visitComEd.com/TestKitchen.

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.